Refund policy
Dernière mise à jour : Mai 2026
At my-bubblemood.com, customer satisfaction is our priority. That’s why we offer a 90-Day Money-Back Guarantee on eligible orders within the United States.
1. Return Period
You have 90 days from the date you receive your order to request a return or refund.
Unfortunately, requests made after the 90-day period cannot be accepted.
2. Eligibility for Returns
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused
- Be returned in its original packaging
- Include proof of purchase
Returned items that do not meet these conditions may be refused.
3. How to Request a Return
To initiate a return request, please contact our customer support team at:
Please include:
- Your order number
- The product concerned
- The reason for the return
Once your request has been approved, we will provide you with return instructions.
Items returned without prior authorization may be refused.
4. Return Shipping Costs
Return shipping costs may be covered by My Bubble Mood in the following cases:
- Defective product
- Product damaged upon delivery
- Incorrect product received
In all other cases, including change of mind, return shipping costs may remain the responsibility of the customer.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product concerned
After review, we may offer:
- A replacement product
- A full refund
6. Incorrect Product Received
If you receive a product different from the one ordered, please contact our customer support team so we can arrange the return and send the correct item.
In this case, return shipping costs will be covered by My Bubble Mood.
7. Lost or Missing Orders
If your order is marked as delivered by the carrier but you did not receive it, please contact our customer support team so we can open an investigation with the shipping carrier.
Depending on the outcome of the investigation, we may offer:
- A replacement shipment
- A refund
8. Exchanges
We accept exchanges.
The fastest way to receive a different item is to:
- Return the original item
- Place a new order for the desired product
9. Refund Processing Time
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
- Your refund will be processed within 14 business days
- The refund will be issued to the original payment method used during purchase
Please note that processing times may vary depending on your bank or payment provider.
10. Contact Information
My Bubble Mood
contact@my-bubblemood.com
Our customer support team aims to respond within 24 to 48 business hours.
