Shipping policy
Last updated: March 2026
This Shipping & Delivery Policy explains how orders placed on My Bubble Mood are processed, manufactured, shipped, and delivered.
By placing an order on this website, you agree to the terms described below.
1. Delivery Area
My Bubble Mood currently ships to selected countries depending on product availability and logistics capacity.
Shipping availability may vary depending on the destination entered at checkout.
2. Shipping Costs
Applicable shipping costs are clearly displayed before completing payment.
My Bubble Mood is committed to providing full transparency regarding all applicable fees, including shipping charges where applicable.
No hidden fees are added after checkout.
3. Order Processing & Delivery Times
All products sold on My Bubble Mood are made to order.
This means that once an order is placed, the product is specifically manufactured and prepared according to the customer’s request before shipment.
Because of this production process, delivery times are longer than standard e-commerce shipping.
Estimated timelines are as follows:
- Manufacturing time: 2 to 4 weeks
- Shipping transit time after dispatch: 3 to 10 business days
- Estimated total delivery time: 3 to 5 weeks
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays are processed on the next business day.
These delivery estimates are provided for informational purposes only and may be extended in exceptional situations such as:
- High order volume
- Manufacturing delays
- Logistics disruptions
- Weather conditions
- Carrier or customs delays
- Force majeure events
4. Shipping Confirmation & Order Tracking
Once your order has been shipped, My Bubble Mood will send a shipping confirmation email containing useful tracking information.
When tracking is available, a tracking number will be provided.
For any questions regarding shipping, customers may contact our customer support team.
5. Shipping Carriers
My Bubble Mood works with selected logistics partners and carriers to ensure the best possible delivery conditions.
The carrier used may vary depending on the order and delivery destination.
6. Shipping Address
Customers are responsible for verifying the accuracy of their shipping information before completing their order.
Once an order has entered production or has been shipped, the delivery address may generally no longer be modified.
My Bubble Mood shall not be held responsible for delivery issues caused by incorrect shipping information provided by the customer.
7. Order Cancellation
Because products are made to order, cancellation requests must be submitted as quickly as possible after purchase.
Once production has started or the order has been shipped, cancellation may no longer be possible and the order will instead be subject to the Refund & Return Policy.
8. Damaged Packages
If your package arrives damaged, it is recommended to refuse the delivery whenever possible.
Otherwise, please contact customer support as soon as possible.
Please provide:
- Your order number
- Photos of the package
- Photos of the product if necessary
An appropriate solution will be provided after review.
9. Missing Products or Delivery Issues
If an item is missing from your order, please contact customer support promptly.
Please include:
- Your order number
- The affected product
- Details regarding the issue
10. Non-Conforming Products
My Bubble Mood strives to present products as accurately as possible.
If a product received does not match the order or expectations due to a manufacturing issue, please contact customer support so an appropriate solution can be offered, which may include:
- A replacement
- A return
- A refund
11. Returns
My Bubble Mood accepts returns in accordance with its Refund & Return Policy.
Customers have 90 days after receiving their order to request a return.
For all return requests, please contact:
